StatQuestions CX Analytics Suite
Customer feedback analytics, tested before you act.
Built for CX and EX teams. We converge the emails, calls, and surveys you already have into one record. We test what is statistically significant. Then we show you the root cause, and the proof behind it. See it on your own data in 30 minutes.
The drill-down, running live. The categories are the real ones; the company names and case numbers in this loop are invented.
See verified root-cause insights
How a finding gets tested for significance, counted, and traced back to the customer's own words.
Running today at American Bath Group
889,498
customer contacts classified
22
brands in one portfolio
2
channels converged: email and voice
12
months of history, tested weekly
One manufacturer, every brand they own, every email and every call in a single tested record. Read how it works
What is different about the suite
Theme-discovery tools surface what customers are saying. The suite proves what is causing it, with statistical significance on every trend.
No cap on how much we read
Most platforms sell you a set number of comments a year and bill you again when you go past it. We price on what you actually send, and the rate comes down as the volume goes up.
Actual statistics on your data
Every finding shows the test behind it: how many cases it rests on, and whether the change is real or just noise. When something does not hold up, we tell you that too.
We set it up around your business
Your categories, your brands, your queues, and your words for them. We build the setup with you instead of asking you to fit a template.
How it compares
What you get here against the two categories most CX buyers are also looking at.
Sound familiar?
These are the problems the CX Analytics Suite was built to solve.
You have the feedback. You do not have the proof.
You know something is wrong. You cannot show what is causing it.
Doing the tests properly needs a data scientist you do not have.
How it works
No data science team required. Statistical rigor, built in.
We pull from where it already lives
Your case system, your inbox, your call recordings. We look at what you have and build the connection to fit it. All of it lands in one place.
The same tests, every time
Chi-square tests and driver analysis, run the same way on every batch. Each finding shows its p-value, how many cases it rests on, and which ones.
Proof you can hand to the team that owns the fix
See which root causes move your numbers, ranked, with the customer's own words attached.
30 minutes, on your own data. No card, no obligation.
Where your data comes from
Nothing moves. Your team keeps working the way it works.
Your case management system
We connect to the system your team already works in and keep pulling on our own. Nobody rekeys anything.
Your phone calls
Send the recordings. We transcribe them, separate the agent from the customer, and scrub card numbers before anything is saved.
Whatever else you have
Exports, shared inboxes, survey answers. If it holds customer feedback, we will tell you what it takes to bring it in.
On the call we look at your setup and tell you what the connection takes. Email and calls then sit in the same place, so one root cause is counted across both.
The reporting engine
Reports built from your email and your calls, with every number tested for significance, brand by brand.
The suite foundation
The Survey Engine, free for 7 days.
Unlimited surveys. Unlimited answers. Your data, exported whenever you want. It sells on its own: 7 days free, then $500 a year. Start a CX or EX program and it comes with it, for as long as you want it.
Most survey tools cap your responses or charge per seat. This one includes 5 seats, has no response caps, and lets you export everything whenever you want.
Not ready to talk? Start the Survey Engine trial. If you start a program later, what you paid for it comes off the price.
What happens in the 30 minutes
We walk through exactly how the suite fits your situation, and say so if it does not.
“This platform has given us scale that we have never seen before.”
Manager of CX, American Bath Group
No credit card. No obligation. Cancel anytime.
Common questions
Ready to see the suite live?
Pick a time that works. 30 minutes, your use case, real output.
889,498+
customer contacts classified across 22 brands, email and voice in one tested record
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