Terms of Service

1. The Service

StatQuestions analyzes customer and employee feedback. It classifies messages and calls into a consistent set of themes, tests whether the differences it reports are statistically meaningful, and lets you trace any number on a dashboard back to the individual records behind it.

The platform also includes a Brand Monitor that collects and analyzes publicly available mentions of brands you choose to track. This may include your own brands and competitor brands. The Brand Monitor collects only content that is freely accessible on the public internet: forums, review sites, editorial coverage and social media. It does not access content behind logins or paywalls, and does not collect personally identifiable information about the authors of that content.

We may add, change or withdraw features. Where a change materially reduces functionality you are paying for, we will give at least 30 days notice.

2. Your Data Stays Yours

• •You own everything you upload and everything the platform produces from it. We claim no ownership of either.
• •We use your data only to run the service for you. We do not sell it, rent it, use it for advertising, or use it to build features for anyone else.
• •We do not train AI models on it, and neither do our sub-processors. This is a contractual commitment, not a setting.
• •You can export it at any time while your account is active, and for 30 days after cancellation.
• •We hold a limited right to process your data purely to provide, secure and support the service. That right ends when your account does.

How we handle personal data, who our sub-processors are, where data is stored and how long it is kept are set out in the Privacy Policy, which forms part of these terms.

3. Your Responsibilities

For data you upload, you are the data controller and we are your processor. For data collected by the Brand Monitor at your direction, you are also the data controller: you choose which brands to track, and the platform collects and processes public content on your behalf. That means the following are yours to get right, and we cannot do them for you:

• •Having a lawful basis to collect the data and to share it with us
• •Giving the people the data describes whatever notice the law requires
• •Telling us the retention period you want applied, and instructing us when to delete
• •Keeping account credentials secure and telling us promptly if they are compromised
• •Not uploading data you are contractually or legally barred from sharing with a processor
• •Choosing which brands (including competitor brands) to monitor, and ensuring your use of the resulting analysis complies with applicable laws

4. Client Warranties on Data Sources

By uploading data to StatQuestions, you represent and warrant the following:

• •Call and voice recordings. If you upload call recordings or transcripts, you warrant they were made with the consent required by all applicable wiretapping and recording laws, including federal law and the laws of every state where participants were located. In states that require all-party consent, you warrant that all parties to the call were informed of and consented to the recording.
• •Employee feedback data. If you upload employee feedback, survey responses or similar workforce data, you warrant that the employees whose data you are sharing have been given notice that their feedback will be processed by a third-party analytics platform, and that you have a lawful basis to share it with us.
• •Employee monitoring disclosures. If your organization is subject to employee monitoring or electronic surveillance disclosure laws (such as those in Connecticut, Delaware or New York), you warrant that you have provided all notices those laws require before uploading employee data to the platform.

5. Acceptable Use and Abuse

The platform exists to analyze feedback, not to gather information on people or to reach them without their knowledge. Using it for anything other than its intended purpose is a breach of these terms.

You agree not to:

• •Upload data you have no right to process, or data belonging to a third party without their controller’s authority
• •Use the platform to surveil or profile individual employees or customers in a way the law does not permit
• •Attempt to access another organization’s data, probe the platform for vulnerabilities without written permission, or interfere with its operation
• •Resell, sublicense or white-label the service without a written agreement
• •Upload malicious code, or content that is unlawful
• •Use the platform to harass, threaten, defame or discriminate against any person
• •Use the Brand Monitor to identify, locate or build a profile of the author of a mention, rather than to understand what is being said about a brand
• •Circumvent usage limits, seat counts, authentication or access controls, or use automated means to extract data beyond what the service provides
• •Misrepresent your identity or your affiliation, or open an account to evade a suspension or termination
• •Use the service to send unsolicited messages, or to contact anyone whose data you obtained through the platform

Abuse of the platform

The following are treated as abuse, and are grounds for immediate action rather than a warning:

• •Any attempt to access, alter or take another organization’s data
• •Any use of the platform to surveil, target or harm an identifiable person
• •Uploading data you obtained unlawfully, or that you know you had no right to share
• •Giving false information to obtain an account, a trial or a discount
• •Any use that puts other customers, the platform or a third party at risk of harm

Where the position is less serious, we will normally tell you what the problem is and give you a reasonable chance to put it right before we take any action. Nothing in this section limits any other remedy available to us.

6. Use of Artificial Intelligence

StatQuestions uses artificial intelligence, including large language models, to classify, summarize and analyze the data you upload. Specifically, AI is used for:

• •Theme classification and categorization of messages, calls and survey responses
• •Sentiment and emotion scoring
• •Summarization and pattern detection across large volumes of feedback
• •Generating plain-language explanations of statistical findings

As stated in Section 2, we do not use your data to train AI models, and neither do our sub-processors. AI-generated outputs are tools to support human decision-making. They should be reviewed by qualified people before being used to make decisions about individuals, and no automated decision with a legal or similarly significant effect on any person is made by the platform without human review.

7. Subscriptions and Payment

• •Fees, seat counts and volume tiers are as set out in your order form or on the pricing page at the time you subscribe.
• •Card payments are handled by Stripe. We never see or store your full card number.
• •Subscriptions renew automatically for the same term unless canceled before the renewal date.
• •Cancel at any time. Your subscription runs to the end of the period you have paid for, and fees already paid are not refunded except where the law requires it or where we have materially failed to provide the service.
• •We may change prices with at least 30 days notice before your next renewal. If you do not accept a change, you may cancel before it takes effect.
• •Fees are exclusive of taxes, which you are responsible for where they apply.

8. Security

We encrypt data in transit and at rest, isolate each organization’s data, restrict access to the people who need it, and detect and remove payment card numbers and government identification numbers from free-text content at the moment it is written, before it is stored.

If we become aware of a breach affecting your data, we will notify you without undue delay and give you what you need to meet your own reporting obligations.

9. Analytical Output

The platform reports what it finds in your data and shows the method behind every figure, including the tests applied and the records underneath. That transparency is the point of the product, and it is what lets you check our work.

It is not a guarantee of accuracy. Classification and sentiment scoring are imperfect, source data carries its own errors, and statistical findings describe the data supplied rather than the world. Outputs are provided to inform your judgment, not to replace it, and you remain responsible for decisions you take on the back of them.

10. Warranties and Liability

We will provide the service with reasonable skill and care. Beyond that, and to the maximum extent the law allows, the platform is provided as is, without implied warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.

• •Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, however caused.
• •Our total liability under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.
• •Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
• •The caps do not apply to your obligation to pay fees, or to either party’s breach of confidentiality.

11. Term and Termination

• •Either party may terminate for convenience at the end of the current subscription period.
• •Either party may terminate immediately for a material breach the other has not cured within 30 days of written notice.
• •We may suspend or terminate immediately, without a cure period, for a breach of Section 5 (Acceptable Use and Abuse), or for any use that puts other customers, the platform or a third party at risk.
• •On termination you have 30 days to export your data, after which it is deleted in line with the Privacy Policy.
• •Sections covering data ownership, confidentiality, liability and governing law survive termination.

12. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Volusia County, Florida have exclusive jurisdiction, and both parties consent to that venue. Where you are a consumer in a jurisdiction that gives you the right to bring proceedings locally, this does not take that right away.

13. Changes to These Terms

We may update these terms. Material changes take effect at least 30 days after we notify you by email or by a notice in the platform. Continuing to use StatQuestions after that date means you accept the updated terms. If you do not, you may cancel before they take effect.